We roast to order. Which means your coffee is roasted fresh.
We source from all around the world. Always searching for the best coffee in the world.
We ship orders 2-3 business days after we receive your order. Fulfillment happens Monday-Friday and all orders with expedited shipping options are prioritized.
Yes, we do. Should you have further questions please contact our team at hello@bigfacebrand.com
Please note, the recipient of the international order will be responsible to pay any applicable import tariffs or fees as deemed necessary by the shipping provider.
We always offer free shipping on US orders of $75 and above.
Tracking numbers are generated when we create shipping labels, at which point you are alerted. There are times when it may take a few days for the order to be handed off and then scanned by USPS or FEDEX. Please wait a week for this to update before contacting support.
Our vision is a world with better coffee, big dreams, and bigger smiles! If you aren’t satisfied with your order we are happy to help! Please note the following details to our return policy before reaching out:
Coffee - Coffee is perishable and is roasted to order, so we're unable to accept returns on coffee. However, if there was an error with your order, or if you were dissatisfied with the quality of your coffee, our expert customer service crew is here to help. Please email hello@bigfacebrand.com within 14 days of your purchase to seek a resolution.
Not Coffee - If you are dissatisfied with your order in any way, don’t hesitate to reach out to our Customer Experience team at hello@bigfacebrand.com within 14 days of your purchase. We do not accept returns on items that have come in contact with perishable goods. This includes grinders, kettles, or other brew oriented products. We do not give refunds but we can exchange apparel products or give you store credit for your next purchase.
We understand the importance of your order and are here to assist you. The first step is to file a "missing package" claim with USPS/FedEx. Once the claim is approved, we can reship your order. You can file this claim directly with the carrier to receive live status updates, or we can file it on your behalf and keep you informed of any updates. Please note that we cannot reship your order until the claim is approved by USPS/FedEx. If you have any further questions, please don't hesitate to ask!
We are sorry but at this time we can not accept returns for in-store purchases online, or vice-versa.
Unfortunately, no. Your order is committed to our system almost immediately after placing the order.